Complaints Procedure

We aim to provide the highest quality service possible to all our participants. In the event that you have any complaints, UK NEQAS IIA is happy to discuss problems by phone or email in the first instance. We will endeavour to resolve the issue. Contact us here.

Complaints regarding the service provided by UK NEQAS IIA should be directed to either the Director or the Operations Manager.

Formal complaints should be made in writing by email or letter. A formal complaints procedure is in place to respond appropriately. Where a problem cannot be resolved to the satisfaction of both parties, it will be referred to the Chair of the Joint Working Group on Quality Assurance for mediation.